Privacy Policy

Introduction

At dd22, we are committed to protecting the privacy and security of our players. This Privacy Policy explains what personal information we collect when you use our platform, why we collect it, how we use and store it, and the rights you have regarding your data. We operate in accordance with applicable data protection principles to ensure that your information is handled responsibly and transparently.

We encourage you to read this document in full. If you have any questions about how we handle your data, you are welcome to contact our support team at any time. Our commitment to responsible data management is an extension of our broader commitment to fair play and player safety for all adults aged 21 and above who access dd22.

Information We Collect

When you register, use, or interact with dd22, we collect several categories of information. This collection is limited to what is necessary to provide our services, verify your identity, process transactions, and comply with applicable obligations.

Personal Identification Data

• Full legal name and date of birth (for age verification — players must be 21 or older)
• Residential address, city (Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or elsewhere in Bangladesh), and postal code
• Email address and mobile phone number
• Government-issued ID document details (National ID or passport number, where required for KYC verification)

Financial and Transaction Data

• Deposit and withdrawal transaction records, including amounts in BDT and timestamps
• Payment method details (e.g. bKash mobile number, Nagad account reference, Rocket account reference, Upay, bank name for Dutch-Bangla Bank, City Bank, BRAC Bank, or other linked bank accounts — we do not store full card numbers)
• Bonus and promotion redemption history, including wagering requirement fulfilment records

Technical and Usage Data

• IP address, browser type, operating system, and device identifiers
• Session logs, login timestamps, and pages visited on dd22
• Game history, bet amounts, game preferences, and platform interaction patterns

How We Use Your Information

dd22 uses the information we collect for the following specific purposes. We process your data only where we have a lawful basis for doing so, which typically means fulfilling our contractual obligations to you, complying with legal requirements, or pursuing our legitimate operational interests.

• Account creation, identity verification (KYC), and ongoing account management
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and linked bank accounts
• Providing customer support, responding to enquiries, and resolving disputes
• Fraud detection, anti-money laundering (AML) checks, and platform security monitoring
• Sending account notifications, promotional offers (where you have consented), and responsible gaming reminders
• Improving our platform, personalising your experience, and analysing usage patterns to enhance our services

How We Share Your Information

dd22 does not sell, trade, or rent your personal data to third parties. We may, however, share information with the following limited categories of recipients, and only to the extent strictly necessary:

• Payment processors and financial service providers (bKash, Nagad, Rocket, Upay, or affiliated banking partners) for transaction fulfilment and fraud prevention
• Identity verification and KYC service providers engaged to meet our compliance obligations
• Technology and infrastructure providers that power the dd22 platform under strict data processing agreements
• Regulatory authorities or law enforcement agencies where we are required to disclose data under applicable law

Any third party we work with is required to protect your data in accordance with our standards. We do not permit our partners to use your personal data for their own marketing purposes.

Cookies and Tracking Technologies

dd22 uses cookies and similar tracking technologies to operate our platform effectively, remember your preferences, and analyse usage patterns. Cookies are small text files stored on your device when you visit our site. We use the following types of cookies:

• Essential cookies: required for core platform functions such as login sessions, security tokens, and navigation
• Analytical cookies: help us understand how players navigate dd22 so we can improve usability and content
• Preference cookies: remember your language selection, game preferences, and display settings between sessions

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the dd22 platform, and certain features such as staying logged in or processing payments may not work as expected.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required to fulfil the purposes described in this policy. Account records, transaction history, and KYC documentation are retained for a minimum period in line with our operational and compliance requirements.

If you request the closure of your dd22 account, we will deactivate it promptly. However, certain data may be retained beyond account closure where we have an ongoing legal or compliance obligation to do so, such as retaining financial transaction records. Once the applicable retention period expires, we will securely delete or anonymise your data.

Data Security

dd22 implements robust technical and organisational security measures to protect your personal information against unauthorised access, accidental loss, alteration, disclosure, or destruction. These include SSL (Secure Sockets Layer) encryption for all data transmitted between your device and our servers, secure data storage with access controls limited to authorised personnel, and regular security audits and vulnerability assessments of our platform infrastructure.

While we apply industry-standard security practices, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your dd22 account, to keep your login credentials confidential, and to contact us immediately if you suspect any unauthorised access to your account.

Payment Data and Financial Transactions

All financial transactions on dd22 — including deposits via bKash, Nagad, Rocket, and Upay, and withdrawals to your registered payment accounts — are processed through secure, encrypted channels. We do not store full debit or credit card numbers on our servers. Payment method identifiers (such as the registered mobile number for your bKash or Nagad account) are stored solely to facilitate future transactions and to fulfil our anti-fraud obligations.

We work with trusted payment partners whose security standards meet or exceed our own. Your financial data shared with these partners is governed by their own privacy and security policies, which we recommend you also review. At no point will dd22 ask you to share your bKash PIN, Nagad PIN, bank internet banking password, or any other authentication credential via email, chat, or phone.

Your Rights Regarding Your Personal Data

dd22 respects your rights in relation to your personal data. Depending on the nature of your request and applicable requirements, you may exercise the following rights:

• Right of access: you may request a copy of the personal data dd22 holds about you
• Right to rectification: you may ask us to correct inaccurate or incomplete personal data
• Right to erasure: in certain circumstances, you may request that we delete your personal data
• Right to restrict processing: you may ask us to pause the processing of your personal data in defined circumstances
• Right to object: you may object to our processing of your personal data where we rely on legitimate interests as our basis for processing

To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request" and a clear description of your request. We will respond within a reasonable timeframe. Please note that certain rights are subject to limitations — for example, we cannot delete financial transaction records that we are legally required to retain.

Children's Privacy

dd22 is strictly an adult platform. Our services are intended exclusively for individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. Age verification checks are performed as part of our account registration and KYC process to uphold this restriction.

If we become aware that we have inadvertently collected personal data from a person under the age of 21, we will take immediate steps to delete that information from our records. If you believe that a minor has registered on dd22, please notify us at [email protected] so we can investigate and take appropriate action.

Third-Party Links and Services

The dd22 platform may reference or display content from third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate their own platforms and are governed by their own privacy policies. dd22 is not responsible for the privacy practices of these providers. We recommend that you review the privacy policies of any third-party service you interact with directly. We do not include outbound external links on our platform, and any interaction you have with third-party game content is facilitated within the dd22 environment under our security standards.

Changes to This Privacy Policy

dd22 reserves the right to update or amend this Privacy Policy from time to time. Changes may be made to reflect updates to our platform, new legal requirements, or improvements to our data handling practices. When we make material changes to this policy, we will notify registered players via email or through a prominent notice on the dd22 platform prior to the changes taking effect.

Your continued use of dd22 following any update to this Privacy Policy constitutes your acceptance of the revised terms. The date at the top of this page indicates when the policy was last reviewed and updated. We recommend checking this page periodically to stay informed of any changes that may affect how your data is handled.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way dd22 handles your personal data, our support team is available to assist you. We are committed to addressing your enquiries promptly and transparently.

You can reach us by email at: [email protected]